Adidas 26-27 Away Kit Printing Errors: Schalke 04 Apologizes & Offers Free Exchanges After
- Kit Printing Errors: FC Schalke 04 has apologized for quality and flocking errors, including crooked front sponsor logos and incorrect player numbers, affecting a number of their new 26-27 away shirts.
- Free Exchanges Offered: The club confirmed that any customer who received a defective away shirt is entitled to a free exchange to resolve the printing issues at no extra cost.
- Limited Impact & Exemplary Response: The errors affected a very small fraction of orders, around 50 confirmed cases, and Schalke's swift and direct response to address the problem was considered exemplary.
FC Schalke 04 has issued an official apology after quality and flocking errors affected a number of their brand-new 26-27 away shirts. The retro Adidas kit, which features the iconic Trefoil logo alongside a classic vintage crest, was an overwhelming commercial success at launch, selling out over 40,000 shirts in just two and a half hours. However, the excitement was slightly dampened for some supporters when delivered jerseys arrived with noticeably crooked Beumer front sponsor logos and mismatched or incorrect player numbers.
Free Replacements for Defective Kits
Addressing the complaints publicly, Schalke emailed all purchasers to explain the situation and clarify that the issues affected a very small fraction of orders - around 50 confirmed cases, representing around 0.125% of the total volume produced (around 1 of 800 shirts). The printing and flocking, handled alongside retail partner 11teamsports, will be resolved with no extra cost to fans. The club confirmed that any customer who received an away shirt below quality standards is entitled to a free exchange.
It seems very likely that more fans will notice a (slightly) offset sponsor after Schalke made it public. Still, it is exemplary how the club reacted - their press officer even directly replied to fans who were affected by the problem.
Translated with AI from German